Last updated : 14th February 2024

How can I contact EnergHaze ?

You can email us at contact@energhaze.com where our customer service team will be happy to help you with whatever you need! 

Do you ship worldwide ?

Yes

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What types of Payment do you accept? - All Standard Payments

We accept all Payments by Visa, Paypal, Apple Pay, Mastercard, and American Express.

When will my order be processed ?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order ?

Due to high demand, orders may take between 1-2 weeks to arrive.

What if I don't receive my order ?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes ?

The prices displayed on our site are tax-free in EUR, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item ?

Please contact us at contact@energhaze.com

What if the item(s) I received are defective/incorrect/damaged ?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund ?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Office Hours

Mon.- Fri. FROM 9:30 AM to PM (UTC/GMT+08:00)

Please contact us during the office time. You can use the Live Chat at the bottom left of the website or fill the form at https://energhaze.com/pages/contact/. Otherwise we will reply to your message within 24 hours. 

You can also email us at contact@energhaze.com for any business inquiries.

Last updated : 22th April 2024

Energhaze provides trackable shipping service for all the purchases. We provide standard free shipping for all the purchase.

Energhaze commits to ship within one day since the orders are placed. The tracking code may take 2~3 business days to be activated.

You will receive a shipping confirmation with tracking information via email when your tracking code is activated. You may also sign in and track the status of your order through your account.

*Please be aware of that Energhaze can not ship to an address of P.O. Box. 

For the USA, Europe and other countries : the shipping delivery time will take from 7 to 14 working days and is totally FREE.

Contact Information:

Customer Support: contact@energhaze.com

Last updated : 10th January 2024

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at contact@energhaze.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not France, shipping your goods may take longer than expected.

You can always contact us for any return questions at contact@energhaze.com

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@energhaze.com

Who Are We?

At EnergHaze, we're more than just an online store, we're two brothers on a mission to spread wellness and positivity to everyone. With a shared passion for well-being, we're dedicated to creating a space where individuals can discover the tools they need to nurture their physical, emotional, and spiritual health.

Our journey began with a vision to make holistic wellness accessible to all, and it's this commitment that drives us every day. From carefully curated selections of diffusers, essential oils, and candles to expert advice and support, we're here to guide you on your path to greater vitality and inner peace.

What Drives Us?

Our mission is to demystify aromatherapy and make it an integral part of everyday life, empowering individuals to harness the power of scents for their well-being.

Why Choose Us?

We carefully curate our products to ensure they meet the highest standards of quality and purity, making aromatherapy accessible and enjoyable for everyone.

How Do We Make a Difference?

By providing expert guidance and support, we help people incorporate aromatherapy seamlessly into their daily routines, enhancing their overall quality of life.

Join Our Journey

Join us in our quest to spread the joy of aromatherapy and unlock the endless possibilities it holds for enriching your mind, body, and soul.

As Ralph Waldo Emerson once said, "The first wealth is health." Let us embark together on a journey towards greater well-being and vitality.